ENHE Compliance
Membership and Refund Rules
Rules for VIP membership, paid software downloads, manual review, refund conditions, and after-sales handling.
1. Membership Services
The website may provide VIP membership services. Benefits, validity periods, prices, activation methods, scope, and refund rules are subject to the membership rules displayed on the website.
The current version may use personal payment QR codes, order number remarks, payment screenshot uploads, and manual backend review to activate membership. Users should carefully verify the order number, amount, plan details, and recipient information before paying.
2. Payment Proof and Review
After payment, users should upload payment proof as instructed. After backend approval, the corresponding membership benefits will be activated for the account. Review will be completed within 2 hours.
If verification fails due to missing order remarks, inconsistent payer accounts, unclear screenshots, duplicate payments, incorrect payments, or other reasons, users should contact us promptly.
3. Refund Handling
Membership services are digital services or virtual benefits. Once activated, downloaded, or actually used, they generally do not support no-reason refunds unless otherwise required by law or expressly promised by the website.
For duplicate payments, incorrect payments, unactivated and verifiable orders, or payments made by minors without guardian consent, please email 292055066@qq.com with the order number, payment proof, account information, and necessary explanation. We will handle the matter after verification according to applicable laws and rules.
4. Audit Report Delivery and Refund Boundaries
An SEO/GEO audit is a digital report service. The primary delivery is complete when a finished report is available to view or download in the user's account. A consumed audit run or delivered digital report generally does not qualify for a no-reason refund unless the report is inaccessible, the service has a material failure, payment was duplicated, applicable law requires otherwise, or the purchase page expressly promises a refund.
If a task does not start, repeatedly fails for reasons attributable to our system and cannot be retried, or the paid entitlement is not granted, the user may submit the order and task identifiers for review. Once a refund is approved, unused runs, monitoring entitlements, and report access may be revoked; payment, refund, and audit records are retained as required by law.
5. Continuous Monitoring Renewal
Continuous monitoring is a 30-day service package tied to one normalized site and one editable schedule. The included run limits are those displayed on the purchase page.
Renewal is manual and there is no automatic debit. The schedule stops when the service expires; the corresponding entitlement resumes for a new service period after a successful manual renewal.